FAQs

eSIM Basics

What is an eSIM?

An eSIM is a digital SIM card built into your phone. Instead of inserting a physical SIM, you simply scan a QR code we email you, and your travel data plan is installed in minutes. No shipping, no pickup, no waiting.

Which phones support eSIM?

Most phones released in the last few years support eSIM, including iPhone XS and later, Samsung Galaxy S20 and later, and Google Pixel 3 and later. See our compatibility guide to check your exact model. Your phone must also be carrier-unlocked.

Is my data plan really unlimited / how much data do I get?

Each plan clearly states its data allowance (e.g. 1GB, 5GB, 30GB) and validity period (number of days). Choose the combination that fits your trip on the product page before checkout.

Ordering & Delivery

How will I receive my eSIM?

Right after your order is confirmed, we email your eSIM QR code to the email address you used at checkout. Delivery is normally within a few minutes. Please check your spam or junk folder if you don't see it, and make sure your checkout email address is correct.

When should I install my eSIM?

You can install it any time before your trip — we recommend installing it the day before you fly, while you still have stable Wi-Fi. Installation does not start your plan's validity; the data period begins when the eSIM first connects to a network at your destination.

Installation

How do I install the eSIM on iPhone?

Go to Settings > Cellular > Add eSIM, then scan the QR code from your email. Follow the on-screen steps, label the new line (e.g. "Travel"), and set it as the line for Cellular Data. Turn on Data Roaming for the eSIM line when you arrive.

How do I install the eSIM on Android (Samsung / Pixel)?

Go to Settings > Connections > SIM manager (Samsung) or Settings > Network & internet > SIMs (Pixel), tap Add eSIM, and scan the QR code from your email. Set the eSIM as your mobile data SIM and enable roaming when you arrive.

Can I keep my regular phone number?

Yes. Our eSIMs are data-only. Your primary SIM stays in your phone for calls and SMS, while the eSIM handles mobile data. Just make sure your primary line's data roaming is turned off to avoid unexpected charges from your home carrier.

Using Your eSIM Abroad

Can I use hotspot / tethering to share data with other devices?

Hotspot and tethering are supported on most of our plans, so you can share your connection with a laptop or travel companion. A small number of carrier-specific plans restrict it — the product page will note any exception.

How do I check how much data I have left?

On iPhone, go to Settings > Cellular and check usage under your travel eSIM line. On Android, check Settings > Connections > Data usage. You can also contact us any time and we'll look it up for you.

What if my eSIM doesn't connect?

First, make sure data roaming is turned on for the eSIM line and that the eSIM is selected for mobile data. Restarting your phone resolves most issues. If it still doesn't work, contact us with your order number and we'll help right away.

Refunds

What is your refund policy?

If your eSIM hasn't been installed or activated, contact us before your trip and we'll refund you in full. Once a plan is activated and data has been used, refunds are assessed case by case. If your device turns out not to be eSIM-compatible, let us know before installation for a full refund. To request a refund, contact us with your order number.